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FAQs
Who is Pictorem?
Pictorem is our trusted printing and framing partner. They specialize in museum-quality Giclée printing, producing each piece on premium canvas with exceptional craftsmanship.
Pictorem handles the custom printing, framing, packaging, and shipping of your artwork to ensure it arrives in perfect condition.
Why does production take up to two weeks?
Each artwork is made to order. Custom printed, hand-crafted, and professionally framed after your order is placed.
This process takes up to two weeks to ensure the highest level of quality, detail, and lasting craftsmanship before it’s shipped directly to you.
How will I know when my order ships and when to expect delivery?
Once production is complete, your artwork is shipped directly from Pictorem through DHL or UPS.
You’ll receive an email and text from the shipping company with your tracking number, estimated delivery date, and the option to release the signature if needed.
Orders often arrive sooner than the estimated date.
What if there’s an issue with my order or it arrives damaged?
Your order is protected by Pictorem’s 30-day satisfaction guarantee, which covers any damage during shipping or issues with your print.
For any questions or assistance, please contact Pictorem’s support directly:
📧 customercare@pictorem.com
📞 1-800-650-5301